WAIO Tech

WAIO Tech ("we", "us", "our", or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and Progressive Web App (the "App").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Contact us via email, WhatsApp, or our contact forms
• Request a free consultation or demo
• Subscribe to our services
• Submit feedback or inquiries

This information may include your name, email address, phone number, business name, and any other information you choose to provide.

1.2 Information Automatically Collected

When you use our App, we may automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and version
• Usage Data: Pages visited, time spent on pages, and navigation patterns within the App
• Technical Data: IP address, approximate location (country/region level), and language preferences
• Cache & Local Storage: Files cached for offline functionality via Service Worker

1.3 Information We Do NOT Collect

We do not collect or store:

• Your precise GPS location
• Your contacts, photos, or media files
• Your personal banking or payment details
• Any data from your device that you haven't explicitly shared with us

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver the services you have requested
• Improve and optimize our App and services
• Send administrative updates and service-related communications
• Comply with legal obligations
• Prevent fraud and ensure the security of our App

3. Legal Basis for Processing (POPIA & GDPR)

We process your personal information based on one or more of the following legal grounds:

• Consent: You have given us explicit permission
• Contract: Processing is necessary to fulfill a service you requested
• Legal Obligation: Compliance with applicable laws (including POPIA and GDPR)
• Legitimate Interest: For improving our services and communication

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our App (e.g., web hosting, analytics), bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: In any other case, only with your explicit permission

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your information.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all communications
• Secure server infrastructure
• Regular security updates and monitoring
• Restricted access to personal information on a need-to-know basis

7. Your Rights (POPIA & GDPR)

Under the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) in the EU, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information ("right to be forgotten")
• Right to Object: Object to the processing of your personal information
• Right to Data Portability: Request a transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Complain: Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us at info@waiotech.co.za.

8. Cookies and Local Storage

Our App uses browser local storage and Service Worker caching to:

• Enable offline functionality
• Improve app performance
• Remember your preferences

You can clear this data at any time through your browser or device settings. Note that clearing this data may affect offline functionality.

9. Third-Party Services

Our App may contain links to or use the following third-party services:

• WhatsApp Business API (Meta Platforms, Inc.) — for customer communication
• Email services — for correspondence and notifications
• Web hosting providers — for app delivery

These third-party services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our App is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy in the App
• Updating the "Last Updated" date at the top of this page

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

13. Compliance with Google Play Store

This Privacy Policy complies with Google Play Store's User Data Policy. We do not collect sensitive user data without explicit disclosure. Our data practices are transparent and designed to protect user privacy.

14. Contact Us